Complaints Procedure

Our Complaints Policy

We are committed to delivering services to a high standard. Any feedback we take will be implemented to improve our customer's experience.If something goes wrong with the experience with us, we would be open to hearing about it for the opportunity to improve things within our company.

If you would like to provide feedback:

Please email us at [email protected] to provide details of your feedback.

If you have a complaint:

Please email us at [email protected] and our complaints team will acknowledge this within 3 days.Provide as much detail as possible into the problem, and how you believe it should be put right.Our team will investigate your complaint and provide a fitting solution within 10 days of receiving the email.